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Cancellation Policy

The doctors’ and therapists’ time is limited and in high demand.  Missing a scheduled appointment means that someone else in need did not get a chance to receive help.

We require a minimum of 24 hours notice to cancel or reschedule an appointment.

Chiropractic Appointments:

Missed, no show initial visits: will be charged a $30 missed visit fee in order to reschedule.  (If an initial visit is purchased through any discount or special offer, the missed visit fee will use the full value of your voucher).

Initial chiropractic visits that are rescheduled more than twice: will not be rescheduled.

Please understand that each initial visit reserves one hour of the doctor’s time.  Certain initial visit times are in especially high demand and often people in need are forced to wait 3-4 weeks to get these appointment times.  Reserving an appointment and not arriving prevents people in need from accessing care in a timely fashion.

Missed, no show spinal check up (adjustment) appointments and those cancelled with less than 6 hours notice: will be charged $15.  More than 3 missed appointments will be subject to the regular visit fee.

Massage Therapy Appointments:

First missed, no show appointments: will be charged 50% of the scheduled  massage visit fee in order to reschedule.

Subsequent missed massage appointments: will be subject to the full visit fee  in order to reschedule.

 

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80 Marketplace Avenue, Barrhaven, Ottawa, Ontario |  613-823-1255
Helping Barrhaven, Manotick, Nepean and Ottawa stay Well For Life!